We have a handling time of 3 business days before our products are shipped out. Our team tries its best to ship out your purchases as quickly as possible. If the purchase is made on a Saturday after 11 AM, we will most likely ship the product out on Monday.

Our team does not control the delivery timeframe. We cannot control any delays caused by USPS, UPS, FedEx, or DHL. If you have any questions, email us at support@myboxsmile.com.     

Our products take approximately 12 business days for delivery, making the total estimated time 15 business days (3 days processing + 12 days shipping).                                 

Our Return Policy

If you still need to return a product we understand, here are the details:

You can return the scenarios within 15 days from the date of receipt.

You are responsible for the return shipping fees.

A $3 processing fee will be deducted from the order

Products must be in new and unused condition.

Products with a Custom Logo are not returnable.

You will receive a full product refund, not including shipping. Refunds will be applied to the card or PayPal account you used to make the original purchase. Refunds will be issued within 10 business days of receipt of the product.

Any shipping problems—for example, missing or incorrect items—must be reported within 72 hours of receiving your package. If you have any questions, email us at support@myboxsmile.com.