Shipping Policy
Last Updated: May 16, 2026
Thank you for shopping with BoxSmile. This Shipping Policy explains how we process, ship, and deliver orders placed through www.myboxsmile.com.
By placing an order with us, you agree to the terms described below.
1. Order Processing Time
After your order is placed and payment is confirmed, we begin processing your order.
Our standard processing time is:
1 to 5 business days
Business days are Monday to Friday, excluding weekends and public holidays.
During periods of high demand, promotions, holidays, or unexpected delays, processing may take longer. If there is a significant delay with your order, we will contact you by email.
2. Estimated Delivery Time
After your order has been processed and shipped, estimated delivery times are usually:
United States: 10 to 20 business days
International orders: 10 to 25 business days
Delivery times may vary depending on your location, local postal service, customs processing, courier availability, and circumstances outside our control.
Delivery times are estimates and are not guaranteed.
3. U.S. Orders
For customers in the United States, we make reasonable efforts to ship orders within the processing time stated in this policy or displayed at checkout.
If we cannot ship your order within the stated processing time, we will notify you by email and provide available options, which may include waiting for the order or canceling it for a refund, where required by applicable law.
4. Shipping Destinations
BoxSmile ships to many international destinations.
If we are unable to ship to your country, state, or region, we will contact you as soon as possible and issue a refund if your order cannot be fulfilled.
5. Shipping Costs
We currently offer free standard shipping on orders unless otherwise stated at checkout.
If any paid shipping options are available, the cost will be displayed before you complete your purchase.
6. Order Tracking
When your order is shipped, you may receive a shipping confirmation email with tracking information, when available.
Tracking updates may take a few business days to appear after the order has been dispatched.
If your tracking number does not update immediately, please allow additional time for the carrier to scan and update the package.
7. Multiple Packages
Some orders may be shipped in multiple packages, especially if they include different products or are fulfilled from different locations.
If your order arrives in separate packages, this does not mean that any item is missing. The remaining items may still be in transit.
8. Customs, Duties, and Taxes
Depending on your country, state, or region, your order may be subject to customs duties, import taxes, VAT, sales tax, or other local fees.
If these charges are not collected at checkout, they may be charged by your local customs authority, tax authority, or delivery carrier.
Customers are responsible for any customs duties, import taxes, or local fees required by their country or region, unless otherwise stated at checkout.
BoxSmile is not responsible for delays caused by customs inspections, customs clearance procedures, or unpaid customs fees.
9. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please check your address carefully before placing your order.
If you notice an error in your shipping address, contact us immediately at:
We will do our best to update the address before the order is processed. However, once an order has been shipped, we may not be able to change the delivery address.
BoxSmile is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
10. Lost, Delayed, or Missing Packages
If your order has not arrived within the estimated delivery period, please contact us at:
Please include:
- Your full name
- Order number
- Shipping address
- Tracking number, if available
We will investigate the issue with the shipping provider and assist you in finding a suitable solution.
A package may be delayed due to customs, local carrier issues, weather conditions, incorrect address, high order volume, or other circumstances outside our control.
11. Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery at:
Please include:
- Your order number
- Photos of the damaged package
- Photos of the damaged item
- A short description of the issue
We will review your case and offer a suitable solution, such as a replacement, refund, store credit, or another resolution, depending on the situation and applicable law.
12. Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned due to an incorrect address, failed delivery attempt, or unpaid customs fees, we will review the case once the package is returned to us or confirmed by the carrier.
Additional shipping costs may apply if the customer requests reshipment.
Refunds for refused or undeliverable packages may exclude shipping costs, customs costs, return shipping fees, or other fees that cannot be recovered, unless otherwise required by applicable law.
13. Order Cancellation Before Shipping
If you want to cancel your order, please contact us as soon as possible at:
We can only cancel an order if it has not yet been processed or shipped.
If your order has already been shipped, you may need to follow our Return and Refund Policy.
14. Delivery Issues Caused by the Customer
BoxSmile is not responsible for delivery issues caused by:
- Incorrect shipping address
- Missing apartment, unit, or house number
- Refused delivery
- Failure to collect a package
- Unpaid customs or import fees
- Customer not being available for delivery
- Restrictions in the destination country or region
We will still do our best to help you resolve the issue.
15. Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us:
BoxSmile Support Team
Email: support@myboxsmile.com
Website: www.myboxsmile.com