Return and Refund Policy
Last Updated: May 16, 2026
Thank you for shopping with BoxSmile. We want you to be happy with your purchase. This Return and Refund Policy explains how returns, refunds, exchanges, cancellations, damaged items, and defective products are handled.
By placing an order through www.myboxsmile.com, you agree to this policy.
1. Return Period
We offer a 15-day return policy.
This means you have 15 days after receiving your item to request a return.
For U.S. customers, this return policy applies unless a different return period is displayed on the product page or at checkout.
To be eligible for a return, your item must be:
- Unused
- Unworn, if applicable
- In the same condition that you received it
- In its original packaging, where possible
- Complete with all accessories, manuals, and parts
- Accompanied by proof of purchase
To request a return, contact us at:
Please include your order number and the reason for your return request.
2. How to Start a Return
To start a return, contact us at:
Please include:
- Your full name
- Order number
- Email used for the order
- Item you want to return
- Reason for return
- Photos or videos, if the item is damaged, defective, or incorrect
If your return is accepted, we will send you return instructions.
Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.
3. Items That Cannot Be Returned
Some items cannot be returned for safety, hygiene, legal, or practical reasons.
Non-returnable items may include:
- Gift cards
- Digital products or downloadable items
- Personalized or custom-made products
- Products marked as final sale, where permitted by law
- Items that have been used, damaged, altered, washed, or worn
- Sealed hygiene, health, or personal care products that have been opened after delivery
- Products missing parts, accessories, or original packaging, where this affects resale or inspection
If you are unsure whether your item can be returned, contact us before sending it back.
4. Damaged, Defective, or Wrong Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at:
Please include:
- Your order number
- Photos or videos of the issue
- A short description of the problem
- Photos of the packaging, if the package arrived damaged
If the issue is confirmed, we will offer a suitable solution, which may include:
- Replacement
- Repair, where applicable
- Refund
- Store credit, if accepted by you
- Another appropriate solution under applicable law
If the item is defective, damaged, or incorrect due to our error, you will not be responsible for reasonable return shipping costs.
5. Return Shipping Costs
For returns due to change of mind, wrong size, wrong choice, unwanted items, or customer preference, the customer is responsible for return shipping costs, unless otherwise required by law.
For damaged, defective, or incorrect items, BoxSmile will cover the reasonable return shipping cost or provide another suitable solution.
We recommend using a trackable shipping service when returning items.
We are not responsible for returned packages lost in transit.
6. Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow 5 to 10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank, card issuer, or payment provider.
Original shipping costs are non-refundable, unless the return is due to a damaged, defective, or incorrect item, or unless otherwise required by law.
7. Partial Refunds
Partial refunds may be granted in certain cases, including:
- Items returned with missing parts
- Items not in original condition
- Items damaged for reasons not caused by BoxSmile
- Items showing signs of use
- Returns received after the approved return period, where accepted at our discretion
8. Exchanges
If you want to exchange an item, contact us at:
The fastest way to receive the product you want is to return the original item, if eligible, and place a new order after your return is approved.
Exchanges depend on product availability.
9. Order Cancellations
If you want to cancel an order, contact us as soon as possible at:
We can only cancel an order if it has not yet been processed or shipped.
If your order has already been shipped, you may need to wait for delivery and then follow our return process.
10. Late or Missing Refunds
If you have not received your refund after it was approved, please first check your bank account again.
Then contact your credit card company, bank, or payment provider, as processing times may vary.
If you have completed these steps and still have not received your refund, contact us at:
11. European Union Customers
If you are located in the European Union, you may have the legal right to cancel your online purchase within 14 days from the day you receive your order, without giving any reason, subject to legal exceptions.
To exercise your right of withdrawal, you must contact us at:
You must clearly state that you wish to withdraw from the purchase.
After notifying us, you may be required to return the item within the legally required period and in accordance with the return instructions we provide.
Unless otherwise required by law, customers are responsible for return shipping costs when exercising the right of withdrawal for change-of-mind returns, provided this was communicated before purchase.
This right applies in addition to our standard return policy and does not limit any mandatory consumer rights you may have under EU law.
12. Legal Guarantee for Defective Products
Nothing in this policy limits your legal rights.
If you are located in the European Union, United Kingdom, United States, or another region with consumer protection laws, you may have legal rights if a product is faulty, defective, or does not match its description.
In these cases, we will handle the issue in accordance with applicable consumer protection laws.
13. Refused or Undeliverable Returns
If a returned package is refused, sent to the wrong address, or returned without prior approval, we may be unable to process your return or refund.
Customers must follow the return instructions provided by our support team.
14. Abuse of Return Policy
We reserve the right to refuse returns, refunds, or exchanges in cases of suspected fraud, abuse, excessive returns, or violation of this policy, where permitted by law.
15. Contact Us
If you have any questions about returns, refunds, exchanges, or damaged products, please contact us:
BoxSmile Support Team
Email: support@myboxsmile.com
Website: www.myboxsmile.com