If your product is faulty when it arrives, we apologize for the inconvenience and are here to help. Contact our team by E-mail: support@myboxsmile.com, sending a photo of the defect and the order number. We will do our best to resolve the situation quickly.

We have 3 and 5 working days handling time before our products are shipped out. Our team tries it's best to ship out your purchases within 24 hours or next day. If the purchase falls on a Saturday after 11am, we will most likely ship the product out on Monday.

Our products are usually shipped out in 24-48 Hours.

Yes, we take the security of your data very seriously. Our website uses SSL encryption to protect all personal and banking information, ensuring a secure purchase for our customers.

We work to process orders as quickly as possible, so changes and cancellations must be made within 1 hour of purchase. If you need to modify something, please contact us immediately via our customer service team.

Yes, all of our products are guaranteed against manufacturing defects for a period of 30 days. If you encounter any problems with your product, please contact us via email: support@myboxsmile.com

We will be happy to help.

If your product is faulty when it arrives, we apologize for the inconvenience and are here to help. Contact our team by E-mail: support@myboxsmile.com, sending a photo of the defect and the order number. We will do our best to resolve the situation quickly.

We work to process orders as quickly as possible, so changes and cancellations must be made within 1 hour of purchase. If you need to modify something, please contact us immediately via our customer service team.

We accept payments by Visa, Master Card, American Express, Maestro, Bancontact, Ideal, UnionPay, Multibanco, Apple Pay, Google Pay. All transactions are processed securely and confidentially. Once payment is confirmed, your order is prepared for shipping!

Once your order has been shipped, you will receive an email with the tracking code and instructions on how to track the delivery progress.

Visit this page to track your order with the code: https://myboxsmile.com/a/tracking

Yes! We offer free shipping on orders of $10 or more when converting to your local currency. For orders below this value, shipping is automatically calculated at checkout, depending on your location.

To begin the exchange or return process, contact us by email within 15 days of receipt. Our support will guide you on the next steps so that the process is quick and hassle-free.

support@myboxsmile.com