Privacy Policy
Last Updated: May 16, 2026
This Privacy Policy explains how BoxSmile (“BoxSmile”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, contact us, or use our services through www.myboxsmile.com.
By using our website, you agree to the collection and use of information as described in this Privacy Policy.
1. Who We Are
BoxSmile is an online store offering practical, useful, and innovative products designed to make everyday life easier.
Business name: BoxSmile | Explore The Essentials
Trading name: BoxSmile
Website: www.myboxsmile.com
Email: support@myboxsmile.com
Country of registration: United States
For questions about this Privacy Policy or your personal data, you can contact us at:
2. Personal Information We Collect
We collect personal information that you provide directly to us, information collected automatically when you use our website, and information received from trusted service providers.
Information you provide to us may include:
- Full name
- Email address
- Shipping address
- Billing address
- Phone number
- Order details
- Payment-related information
- Customer support messages
- Product reviews or feedback
- Any other information you choose to provide
We do not store full credit card details. Payments are processed securely by third-party payment providers.
Information collected automatically may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on our website
- Referring website or source
- Shopping activity
- Cookie identifiers
- Approximate location based on IP address
Information from third parties may include limited information from:
- Payment processors
- Shipping and delivery providers
- Fraud prevention services
- Analytics providers
- Advertising platforms
- Email marketing platforms
- Shopify and other e-commerce service providers
3. How We Use Your Personal Information
We use your personal information to:
- Process and fulfill your orders
- Confirm payments
- Ship products to you
- Provide order updates and tracking information
- Respond to customer support requests
- Handle returns, refunds, cancellations, and complaints
- Detect and prevent fraud
- Protect our website and business
- Improve our website, products, and customer experience
- Send marketing emails, where permitted
- Personalize advertising and website content
- Measure advertising performance
- Comply with legal, tax, and accounting obligations
- Enforce our Terms of Service
4. Legal Bases for Processing Personal Information
If you are located in the European Economic Area, the United Kingdom, or another region with similar data protection laws, we process your personal information under the following legal bases:
- Contract performance: to process your order, payment, shipping, returns, refunds, and customer support requests.
- Legal obligation: to comply with tax, accounting, consumer protection, and regulatory requirements.
- Legitimate interests: to improve our services, prevent fraud, protect our website, and operate our business.
- Consent: for optional marketing communications, non-essential cookies, and certain tracking technologies where required.
You may withdraw your consent at any time where processing is based on consent.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, improve performance, understand customer behavior, and provide personalized content and advertising.
Cookies may include:
- Essential cookies: required for the website to function, including cart, checkout, security, and account features.
- Analytics cookies: help us understand how visitors use our website.
- Marketing cookies: help us show relevant advertising and measure campaign performance.
- Preference cookies: remember your settings and preferences.
You can manage or disable cookies through your browser settings. Some parts of the website may not work correctly if essential cookies are disabled.
Where required by law, we will request your consent before using non-essential cookies.
6. Sharing Personal Information
We may share your personal information with trusted third parties only when necessary to operate our business and provide our services.
These may include:
- Shopify and e-commerce platform providers
- Payment processors
- Shipping and logistics providers
- Customer support tools
- Email marketing providers
- Analytics providers
- Advertising platforms
- Fraud prevention and security providers
- Professional advisors, such as accountants or legal advisors
- Government authorities, when required by law
We do not sell your personal information for money.
Some privacy laws may define certain advertising or analytics activities as “sharing” personal information. Where required, you may have the right to opt out of such sharing.
7. Advertising and Analytics
We may use advertising and analytics tools to understand how customers use our website, measure marketing campaigns, and show relevant ads.
These tools may collect information such as your IP address, device information, browsing activity, purchase activity, and interactions with our ads or website.
Depending on your location, you may have the right to opt out of certain targeted advertising or data sharing activities.
8. U.S. Privacy Rights
Depending on your state of residence, you may have certain rights regarding your personal information.
These rights may include:
- The right to request access to your personal information
- The right to request correction of inaccurate personal information
- The right to request deletion of your personal information
- The right to request a copy of your personal information
- The right to opt out of certain types of targeted advertising
- The right to opt out of certain data sharing or sales, where applicable
- The right not to be discriminated against for exercising your privacy rights
To exercise your privacy rights, contact us at:
We may need to verify your identity before processing your request.
9. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
These rights may include:
- The right to know what personal information we collect, use, disclose, sell, or share
- The right to request access to personal information
- The right to request deletion of personal information
- The right to correct inaccurate personal information
- The right to opt out of the sale or sharing of personal information
- The right to limit the use of sensitive personal information, where applicable
- The right not to be discriminated against for exercising your privacy rights
We do not sell personal information for money.
However, some advertising or analytics activities may be considered “sharing” under California privacy laws.
To submit a privacy request or opt out of applicable sharing, contact us at:
10. International Transfers
Because we operate online and use international service providers, your personal information may be transferred to and processed in countries outside your country of residence.
When we transfer personal information internationally, we take reasonable steps to ensure appropriate safeguards are in place, as required by applicable data protection laws.
11. Data Retention
We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.
For example:
- Order information may be kept for tax, accounting, legal, and customer support purposes.
- Customer support messages may be kept to resolve issues and improve service.
- Marketing data is kept until you unsubscribe or withdraw consent.
- Technical and analytics data may be kept for a limited period to improve website performance and security.
When personal information is no longer needed, we delete, anonymize, or securely store it as required by law.
12. Marketing Communications
If you subscribe to our newsletter or agree to receive marketing messages, we may send you promotional emails about products, offers, and updates.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
Even if you unsubscribe from marketing emails, we may still send you service-related messages, such as order confirmations, shipping updates, refund updates, or customer support replies.
13. Automated Decision-Making
We do not engage in fully automated decision-making that has a legal or similarly significant effect on customers.
We may use fraud prevention tools that automatically flag potentially suspicious transactions. If your order is affected by such a review, you may contact us at:
14. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration.
However, no online system is completely secure. We cannot guarantee absolute security, but we work to protect your data using commercially reasonable safeguards.
15. Children’s Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us at support@myboxsmile.com, and we will take appropriate steps to delete the information.
16. Third-Party Links
Our website may contain links to third-party websites, apps, or services.
We are not responsible for the privacy practices, content, or policies of third-party websites.
We recommend that you read the privacy policies of any third-party website you visit.
17. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to certain processing activities
- Request restriction of processing
- Request data portability
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Opt out of certain data sharing or targeted advertising
- Lodge a complaint with a data protection authority
To exercise your rights, contact us at:
We may need to verify your identity before responding to your request.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
The updated version will be posted on this page with a new “Last Updated” date.
19. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
BoxSmile Support Team
Email: support@myboxsmile.com
Website: www.myboxsmile.com