Once your order has been shipped, you may receive a shipping confirmation email with tracking information, when available.
You can track your order through our Track Order page using your tracking number or order details.
Please note that tracking updates may take a few business days to appear after your order has been dispatched. If your tracking number does not update immediately, please allow additional time for the carrier to scan and update the package.
If you need help tracking your order, contact us at:
Please include your order number and the email address used for the purchase.
After your order is placed and payment is confirmed, we begin processing your order.
Our standard processing time is:
1 to 5 business days
Business days are Monday to Friday, excluding weekends and public holidays.
During high-demand periods, holidays, promotions, or unexpected delays, processing may take longer. If there is a significant delay with your order, we will contact you by email.
After your order has been processed and shipped, estimated delivery times are usually:
United States: 10 to 20 business days
International orders: 10 to 25 business days
Delivery times may vary depending on your location, local postal service, customs processing, courier availability, and circumstances outside our control.
Please note that delivery times are estimates and are not guaranteed.
Yes. We take your privacy and security seriously.
Payments are processed through secure third-party payment providers. BoxSmile does not store full credit card details.
We collect and use personal information only as described in our Privacy Policy, including for order processing, shipping, customer support, fraud prevention, website improvement, and marketing where permitted.
If an item arrives damaged, defective, or does not match its description, please contact us as soon as possible at:
We will review the issue and offer a suitable solution in accordance with our Return and Refund Policy and applicable consumer protection laws.
Please include your order number, a description of the issue, and photos or videos if possible.
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at:
Please include:
Your order number
Photos or videos of the issue
A short description of the problem
Photos of the packaging, if the package arrived damaged
If the issue is confirmed, we will offer a suitable solution, which may include a replacement, repair where applicable, refund, store credit if accepted by you, or another appropriate solution under applicable law.
If the item is defective, damaged, or incorrect due to our error, you will not be responsible for reasonable return shipping costs.
If you want to change or cancel your order, please contact us as soon as possible at:
We can only change or cancel an order if it has not yet been processed or shipped.
If your order has already been shipped, we may not be able to cancel or modify it. In that case, you may need to wait for delivery and follow our Return and Refund Policy.
We accept several secure payment methods, which may include:
Visa
Mastercard
American Express
Maestro
Bancontact
iDEAL
UnionPay
Multibanco
Apple Pay
Google Pay
PayPal
Available payment methods may vary depending on your location and checkout settings.
All payments are processed securely through trusted payment providers.
Yes! We offer free shipping on orders of $25 or more when converting to your local currency. For orders below this value, shipping is automatically calculated at checkout, depending on your location.
BoxSmile offers a 15-day return policy.
This means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be:
Unused
Unworn, if applicable
In the same condition that you received it
In its original packaging, where possible
Complete with all accessories, manuals, and parts
Accompanied by proof of purchase
To request a return or exchange, contact us at:
Please include:
Your full name
Order number
Email used for the order
Item you want to return or exchange
Reason for return or exchange
Photos or videos, if the item is damaged, defective, or incorrect
Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.